1. Order Processing

At R2 COMERCIO E TECNOLOGIA LTDA, we strive to process all orders efficiently and promptly. Once an order is placed and payment is confirmed, we work closely with our suppliers in Asia, Europe, and South America to prepare your items for shipping. Order processing typically takes between 1 to 2 business days.

2. Shipping Destinations

We offer shipping to most countries worldwide. Please note that shipping availability and delivery times may vary depending on the destination country.

3. Estimated Delivery Times

Delivery times are subject to the supplier’s location and the chosen shipping method. Below is a general guideline for estimated delivery times based on shipping regions:

• Asia: 7-21 business days
• Europe: 3-18 business days
• North America: 4-14 business days
• South America: 4-16 business days
• Australia and Oceania: 10-25 business days

These are only estimates and do not account for potential delays due to customs processing or unforeseen logistical issues.

4. Shipping Fees

Shipping fees are calculated at checkout based on the selected shipping method, destination, and order weight. Additional fees may apply for express shipping options.

5. Customs, Duties, and Taxes

When placing an order, please be aware that your package may be subject to import duties, customs fees, and taxes once it reaches its destination. R2 COMERCIO E TECNOLOGIA LTDA is not responsible for these charges, and they must be paid by the recipient. We recommend contacting your local customs office for information on possible charges before placing your order.

6. Order Tracking

Upon shipping your order, we will provide you with a tracking number via email. You can use this number to track your shipment through the carrier’s website. Please allow up to 72 hours for the tracking information to be updated.

7. Delayed or Lost Shipments

If you experience delays or believe your shipment may be lost, please contact us at [email protected] with your order number and tracking information. We will work with the shipping carrier to resolve the issue as quickly as possible. While we are not responsible for delays caused by customs, holidays, or force majeure events, we will assist in providing support when needed.

8. Shipping Restrictions

Due to international shipping regulations, certain products may be restricted from shipment to some countries. Additionally, shipping to remote or hard-to-reach areas may incur additional costs or extended delivery times. We will notify customers if there are any specific restrictions or additional requirements for shipping to their location.

9. Changes to Shipping Policy

R2 COMERCIO E TECNOLOGIA LTDA reserves the right to update or modify this Shipping Policy at any time. Any changes will be reflected on this page and will take effect immediately upon posting. We encourage you to review our Shipping Policy periodically to stay informed of any updates.

We kindly ask our customers to read and take notes before making a purchase. We will automatically assume that the customer has accepted all the terms outlined above.

10. Contact Information

For any shipping-related inquiries, please reach out to our customer service team at [email protected]. We are here to assist you and ensure a smooth delivery process.